Privacy Policy

Checker Transportation
SW Transport Co., L.L.C. d/b/a Checker Transportation
Effective Date: October 13, 2026

1. Acceptance of Terms

Welcome to Checker Transportation. These Terms and Conditions (“Terms”) govern your access to and use of our website, online booking platforms, Client Portal, mobile applications, and transportation services provided by SW Transport Co., L.L.C., doing business as Checker Transportation (“Checker,” “Company,” “we,” “us,” or “our”).

By accessing our website, creating an account, booking transportation, or using our services, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of our website and online services.

2. Transportation Services

Checker Transportation provides a range of transportation services, including but not limited to:

• Taxi and passenger transportation
• Non-Emergency Medical Transportation (NEMT)
• Wheelchair-accessible transportation
• Paratransit and ADA transportation
• Student transportation
• Microtransit and on-demand transportation
• Corporate and business transportation
• Employee and passenger shuttle services
• Airport transportation
• Contracted transportation services

Transportation availability may vary depending on geographic location, vehicle availability, scheduling requirements, service agreements, and operational conditions.

Checker reserves the right to accept, decline, modify, or cancel transportation requests when reasonably necessary for safety, legal compliance, operational limitations, or other legitimate business reasons, subject to applicable laws and contractual obligations.

3. Reservations and Booking

Customers may request transportation through Checker's authorized booking channels, including telephone reservations, online booking platforms, mobile applications, and approved business Client Portal accounts.

When booking transportation, customers agree to provide accurate and complete information, including pickup and drop-off locations, requested transportation times, passenger details, and any accessibility accommodations necessary to provide appropriate service.

Submission of a transportation request does not guarantee vehicle availability or constitute confirmation of a reservation.

Transportation requests are considered confirmed when accepted through an authorized Checker booking system or representative.

Estimated arrival times are provided for convenience and are not guaranteed.

4. Fares, Payments, and Billing

Transportation fares may vary based on service type, distance, travel time, vehicle requirements, geographic location, and applicable contractual pricing arrangements.

Customers agree to pay all applicable fares, fees, and charges associated with transportation services requested and provided.

Additional charges may apply where disclosed and permitted, including:

• Waiting time
• Additional stops
• Reservation cancellations
• Passenger no-shows
• Tolls and applicable surcharges
• Specialized transportation services

Payment may be required before, during, or following transportation, depending on the service and applicable account arrangements.

Business accounts and contracted transportation services may be subject to separate invoicing schedules, payment terms, and service agreements.

Checker reserves the right to correct billing errors and pursue collection of legitimately outstanding balances in accordance with applicable law.

5. Cancellation and No-Show Policy

Customers are encouraged to cancel transportation reservations as soon as they become aware that service is no longer required.

Cancellation fees or no-show charges may apply depending on the transportation service, booking conditions, and applicable customer or contractual agreement.

Any applicable cancellation or no-show charges will be determined by the disclosed terms governing the reservation.

Checker may cancel or reschedule transportation due to circumstances including severe weather, unsafe road conditions, mechanical issues, emergencies, or other operational disruptions.

Where reasonably possible, Checker will communicate significant service changes to affected customers.

6. Passenger Responsibilities

Passengers are expected to conduct themselves in a safe and respectful manner while using Checker Transportation services.

Passengers agree to:

• Provide accurate reservation and transportation information.
• Be ready at the designated pickup location at the scheduled time.
• Follow reasonable safety instructions provided by drivers.
• Wear seat belts and use required passenger safety equipment.
• Treat drivers, other passengers, and vehicles respectfully.
• Refrain from threatening, abusive, violent, or unlawful conduct.
• Avoid intentionally damaging or misusing transportation vehicles or equipment.

Checker may refuse or discontinue service when a passenger's conduct creates a legitimate safety concern, subject to applicable disability accommodation, nondiscrimination, and transportation program requirements.

7. Accessibility and Special Transportation Accommodations

Checker Transportation is committed to providing accessible transportation services in accordance with applicable federal, state, and local laws.

Passengers requiring wheelchair-accessible vehicles, mobility assistance, or other reasonable transportation accommodations should communicate those needs when making a reservation whenever practicable.

Checker will provide required reasonable accommodations and accessible transportation services in accordance with applicable laws and service agreements.

Passengers will not be denied transportation solely because of a disability.

8. Non-Emergency Medical Transportation

Checker Transportation provides non-emergency transportation services for individuals traveling to or from medical appointments, healthcare facilities, rehabilitation centers, and other authorized destinations.

Checker Transportation is not an ambulance service and does not provide emergency medical treatment or medical monitoring unless expressly stated under a separate authorized service arrangement.

Passengers experiencing a medical emergency should contact 911 or the appropriate emergency response provider.

Medical transportation services may be subject to additional requirements established by healthcare facilities, insurers, government programs, or contracted organizations.

9. Student Transportation

Student transportation services may be governed by separate agreements with school districts, educational institutions, parents, guardians, or authorized organizations.

Checker Transportation follows applicable transportation safety requirements and contractual procedures concerning student pickup, drop-off, supervision, accessibility, and authorized passenger transportation.

Specific student transportation policies and service requirements may supersede these general Terms where applicable.

10. Client Portal and Online Accounts

Checker Transportation may provide authorized business customers with access to an online Client Portal for managing transportation services.

Portal functionality may include:

• Scheduling transportation
• Requesting on-demand rides
• Tracking active trips
• Reviewing transportation history
• Managing authorized account users
• Accessing invoices and account information

Users agree to maintain the confidentiality of their login credentials and are responsible for activities conducted through their accounts to the extent permitted by law.

Users must not share account credentials with unauthorized individuals or attempt to access information belonging to other customers or organizations.

Checker reserves the right to suspend or restrict portal access when reasonably necessary to address security concerns, unauthorized activity, or violations of these Terms.

11. GPS Tracking and Vehicle Monitoring

Checker Transportation may utilize GPS tracking, vehicle cameras, dispatch software, and other transportation management technologies to support safety, operational efficiency, service verification, and customer communication.

By using our transportation services, passengers acknowledge that vehicle location and trip-related information may be collected and processed as described in our Privacy Policy.

Any audio or video recording will be conducted in accordance with applicable laws and notice or consent requirements.

12. Website Use and Intellectual Property

All content displayed on Checker's website, including company names, logos, trademarks, graphics, text, photographs, and website materials, is owned by Checker Transportation or used with appropriate authorization, unless otherwise indicated.

Users may not reproduce, distribute, modify, or commercially exploit website content without prior written authorization, except as permitted by law.

Unauthorized attempts to interfere with website operations, access restricted systems, or misuse online booking technology are prohibited.

13. Third-Party Services and Links

Checker Transportation may utilize third-party technology providers for booking, dispatching, payment processing, mapping, GPS tracking, and other operational services.

Our website may also contain links to independently operated third-party websites.

Checker is not responsible for the content, availability, or independent practices of third-party websites outside its control.

Certain third-party services may be governed by additional terms and conditions.

14. Service Availability and Delays

Checker Transportation strives to provide reliable and timely transportation.

However, transportation services may be affected by circumstances outside our reasonable control, including:

• Traffic congestion and road closures
• Severe weather
• Vehicle breakdowns
• Accidents and emergencies
• Government restrictions
• Technology or communication disruptions
• Other unforeseen operational circumstances

Checker does not guarantee uninterrupted website access, continuous booking system availability, or exact transportation arrival times.

Nothing in this section limits any service obligations, passenger protections, or remedies required by applicable law or binding transportation agreements.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Checker Transportation will not be responsible for indirect, incidental, special, or consequential damages arising from the use or unavailability of its website or online platforms, except where liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for personal injury, negligence, gross negligence, willful misconduct, statutory violations, or other matters to the extent such exclusions or limitations are prohibited by applicable law.

These Terms do not waive passenger rights or protections established by applicable transportation laws or regulations.

16. Privacy and Personal Information

Checker Transportation respects the privacy of customers, passengers, and business partners.

Personal information collected through our website, booking systems, Client Portal, and transportation services is handled in accordance with our Privacy Policy and applicable laws.

Users are encouraged to review our Privacy Policy for additional information regarding data collection, usage, disclosure, and security.

17. Contracted Transportation Services

Transportation services provided under separate written agreements with healthcare organizations, school districts, government agencies, corporate customers, or other contracted entities may be subject to additional or different terms.

In the event of a conflict between these general website Terms and an applicable executed transportation services agreement, the executed agreement will control with respect to the services covered by that agreement, unless otherwise expressly provided.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where applicable federal law or other mandatory legal requirements provide otherwise.

Any legal proceedings arising from these Terms will be subject to the jurisdiction of courts with proper authority, consistent with applicable law.

19. Changes to Terms and Conditions

Checker Transportation reserves the right to modify these Terms and Conditions periodically to reflect changes in transportation services, technology, business operations, or legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law. Where legally required, Checker will provide additional notice or obtain consent.

20. Contact Information

For questions regarding these Terms and Conditions or Checker Transportation services, please contact:

Checker Transportation
SW Transport Co., L.L.C.
Detroit, Michigan

Website: [Insert Website URL]
Email: [Insert Company Email]
Phone: [Insert Company Phone Number]

21. SMS Terms & Conditions

Checker Transportation may send SMS text messages to customers and authorized account users for account security, identity verification, and authentication purposes. By opting in to receive SMS communications from Checker Transportation, you agree to the following terms.

21.1 SMS Consent and Privacy

Phone numbers collected through the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.

Checker Transportation respects your privacy and uses SMS contact information for authorized account security communications and related operational purposes, as described in our Privacy Policy.

21.2 Types of SMS Communications

If you have consented to receive text messages from Checker Transportation, you may receive SMS communications related to outbound two-factor authentication (2FA), including:

• Account security verification and one-time passcodes (OTP).
• Two-factor authentication (2FA) sign-in requests.
• Account security notifications and password reset alerts.

Example SMS Message:

"Your Checker Transportation security verification code is 482019. It expires in 10 minutes. Do not share this code. Reply STOP to opt out."

21.3 Message Frequency

SMS message frequency varies depending on account login requests, user activity, and the type of security communication required.

For example, an SMS verification code may be sent each time a user requests two-factor authentication or initiates an account security verification process.

21.4 Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier and mobile service plan.

Charges may vary based on your carrier's pricing structure and whether messages are sent domestically or internationally.

Checker Transportation is not responsible for charges imposed by wireless carriers.

21.5 SMS Opt-In

Users may opt in to receive SMS security verification messages from Checker Transportation by providing their mobile phone number and affirmatively consenting through an online account registration, sign-in, or verification form.

SMS consent is voluntary and is obtained through the applicable registration or verification process.

21.6 SMS Opt-Out

You may opt out of receiving SMS messages from Checker Transportation at any time.

To unsubscribe, reply STOP to any SMS message received from Checker Transportation.

You may also contact Checker Transportation directly to request removal from SMS communications.

Please note that opting out of security verification messages may affect your ability to access certain account features requiring SMS-based authentication. Alternative authentication options may be available where supported.

21.7 Customer Support and Assistance

If you experience issues with SMS communications or need assistance, reply HELP to any Checker Transportation SMS message.

You may also contact Checker Transportation through our website's Contact Us page.

21.8 Standard SMS Messaging Disclosures

By opting in to receive SMS communications from Checker Transportation, you acknowledge the following:

• Message and data rates may apply.
• Message frequency varies based on account activity and verification requests.
• Reply STOP at any time to opt out.
• Reply HELP for assistance.
• SMS communications are intended for account security and authentication purposes.
• SMS consent information will not be shared with third parties for marketing or promotional purposes.
• Additional information is available in our website's Privacy Policy and Terms and Conditions.